ABOUT US & HELPFUL TIPS
As a premier auction house based in Houston, Texas, Aiken Vintage auctions thousands of items each month, from luxury fine jewelry and loose gemstones to exotic autos, bullion and coins, fine antiques and artwork. Whether you are looking to bid or consign, our professional team is at your service!
If you call or email us, 95% of the time, you're going to deal with one of us, and we're Southern girls, so be NICE :)
We always do our best to accurately picture, describe and list items in our auctions, but we're humans and we make mistakes too.
Coins, Cars and Tools - we'll make sure you are referred to someone who can answer any questions you may have!
From a small pair of earrings to a half-ton pickup truck, we ship tens of thousands of items each month, using a highly automated process to help keep costs low. Should you have a question about anything shipping related, email us at firstname.lastname@example.org. We do not offer phone support for shipping - we are able to handle inquiries much more efficiently via email - thanks!
FIRST TIME BIDDERS & ADDRESS CHANGES
Yes, we know it's a pain, but because we've seen such an increase in stolen credit cards and fraudulent payments, we must ask for address verification if your order is over $500 or if it's your first time buying from us. We promise you only have to jump through this hoop ONCE.
If you want things shipped to a different address, we do have to verify that the address is yours - this is our credit company's requirement, not ours.
RETURNS, REFUNDS & OTHER REQUESTS
As with all auctions, all items are final sale, as-is, where-is. We don't offer returns, refunds or exchanges. Now, with that said, sometimes, the wrong item gets shipped or something is damaged (why we offer insurance). If you have a question about anything related to this, please email our customer service and we will get back to you. We know the tendency is to call, but we have a small team and we have to research your request anyway, so it's always better if you email - that way we can both remember what the outcome was.